Privacy Policy

QuantumThought Lab ("we", "us", "our") is a trading name operated by Shivam Chawla, based in Delhi NCR, India. This Privacy Policy explains how we collect, use, store and protect information about you when you visit quantumthoughtlab.com or engage with our services.

By using our website or engaging us for services, you agree to the collection and use of information described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

• Name, email address and phone number when you contact us or book a call
• Business name, role and details shared during a Workflow Audit or project engagement
• Any documents, data samples or workflow descriptions you share with us during delivery
• Payment information processed via our invoicing partners (we do not store card details ourselves)

1.2 Information Collected Automatically

• IP address, browser type, device type and operating system
• Pages visited, time spent and referral source via basic analytics
• Calendly booking data including name, email and meeting notes

1.3 Information From Third Parties

• LinkedIn profile data if you connect with us via LinkedIn outreach
• Calendly booking and scheduling metadata

2. How We Use Your Information

• To respond to enquiries and schedule discovery calls
• To deliver Workflow Audits and automation implementation projects
• To send project updates, deliverables and proposals
• To send occasional updates about our services (you can opt out at any time)
• To improve our website and service quality
• To comply with our legal and contractual obligations

3. Legal Basis for Processing (GDPR / UK GDPR)

For visitors and clients based in the UK or European Economic Area, we process your data under the following legal bases:

• Contractual necessity — to fulfil a project or service engagement you have entered into with us
• Legitimate interests — for business communications, follow-ups and service improvement
• Consent — for marketing communications, which you can withdraw at any time
• Legal obligation — to comply with applicable laws and regulations

4. Data Sharing

We do not sell, rent or trade your personal data. We may share data with:

• Calendly — for appointment scheduling (governed by Calendly's own Privacy Policy)
• Google Workspace — for email, calendar and document collaboration
• Payment processors — to facilitate invoicing and payment (subject to their own policies)
• Sub-contractors — only where required for project delivery, under confidentiality obligations
• Legal authorities — if required by applicable law or court order

5. Data Retention

• Enquiry and contact data: retained for 24 months from last contact
• Project data and deliverables: retained for 5 years from project completion for legal and reference purposes
• Financial records: retained for 7 years as required by Indian tax law
• Website analytics data: retained for up to 12 months

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted email communication, access controls on project documents, and secure storage. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing based on legitimate interests
• Request restriction of processing
• Withdraw consent for marketing at any time
• Lodge a complaint with your relevant data protection authority

To exercise any of these rights, email: shivam@quantumthoughtlab.com

8. Cookies

Our website uses minimal cookies. Please see our Cookie Policy for full details.

9. International Transfers

We are based in India. If you are located in the UK or EU, your data may be transferred to and processed in India. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are intended for business professionals aged 18 and above. We do not knowingly collect data from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related queries or requests: